Stortex
Member
Not sure if it's usefull but if someone want to try if it helps just try it out.
I am not sure if it's a real chat-log cuz i found it on a Cloud Account of someone.
Evtl the bank Account is working and you can get something from there or not just test it if u want.
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I am not sure if it's a real chat-log cuz i found it on a Cloud Account of someone.
Evtl the bank Account is working and you can get something from there or not just test it if u want.
[hide]
Code:
Michael: Hello! Do you have any questions I can help you with?
You: Yes, apparently my debit card was supposed to have come a week earlier
Michael: Thank you for considering Citizens Bank.
Michael: I do apologize for the inconvenience.
Michael: May I ask, when did you order the debit card?
You: I just went to a branch and set up a student account
You: and it was prior to
You: the 14th of july
You: which was when i got an email that it'd be arriving in a week
Michael: I do apologize.
Michael: Please allow me a moment as I connect you with a specialist that will be able to assist you further more.
Michael has left the chat
You are being transferred, please hold...
Agent Vandi enters chat
Vandi: Thank you for visiting Citizens Bank.
You: ye
Vandi: For security purposes, may I ask whom do I have the pleasure of chatting with?
You: this is Abir Islam
Vandi: Good afternoon Abir. I can take a look at your profile to see when the card was issued. May I have you provide your full account number and the last 4 digits of your Social Security Number please?
You: yep give me just a sec
Vandi: Sure! Thank you.
You: 6312104021 - account number
You: and 6785 last 4 digits
Vandi: Thank you.
Vandi: May I have you confirm your full mailing address please?
You: 107 Trotter Lane, North Wales, PA, 19454
Vandi: Thank you. The card was issued on 07/10/2018 and typically, it will take 5 to 7 business days for it to arrive. Since it has been longer than that, I can send out a new card to you. I will need to send a one-time password to either your mobile or home phone for verification purposes. May I have you provide me with a 10 digit phone number please?
You: Can you send it to an email instead? My dad isn't home atm so I can't use his number.
You: If thats not possible just send it to 267-498-8843, thats my dad's number
Vandi: I am sorry, we do not have the ability to verify you through email. You may give us a call at 800-922-9999 to request to have a new card issued to you.
You: Yeah, just send it to that number then
Vandi: May I ask do you currently have the phone on you at the moment?
You: Nope, but I can try calling him thru the internet
You: May take a moment though
Vandi: I’m sorry, I was unable to confirm the mobile phone number you provided. Let’s try another piece of verification.
You: Alrighty
Vandi: Can you verify the branch in which you opened your account?
You: Montgomeryville Giant
You: 19B-6582
Vandi: Can you verify the year you opened your account?
You: 2018
Vandi: Thank you very much for answering my questions. Please hold one moment while I request the new card for your account.
You: Thanks
Vandi: You're welcome.
Vandi: Thank you for your patience. A new card will be sent out to your address on file. The card should arrive within 5 - 7 business days. Once you receive the card you may activate it by calling 1-800-527-1800 or by using it at an ATM or point of sale location with your current PIN. Do you need to have a PIN reminder mailed out to you as well?
You: Yes please
Vandi: Sure! That will arrive separately from the card and it should arrive within 5 - 7 business days as well.
You: Thanks for all the help
Vandi: You are very welcome.
Vandi: Is there anything else that I can assist you with?
You: Nope, thank you very much; have a nice day!
Vandi: Thank you for visiting Citizens Bank today. It has been a pleasure assisting you! Please feel free to chat with us again should you have any additional questions.[/hide]